Payment Verification

Orders may require additional verification for one or more reasons, including using a different billing and shipping address.

To expedite the verification process, please ensure that the shipping address for the order is listed as an alternate address with your credit card company. If the shipping address is not listed on your credit card as an alternate address, we reserve the right to require additional documentation or cancel your order. 

Please Note: If you have recently moved or are unsure whether you receive your credit card statement at your work or home address, please contact your card-issuing bank using the 1-800 number on the back of your credit card to confirm.

All orders paid via credit or debit card are subject to billing address verification. The billing address is the address at which you receive your credit card statement and is on file with the bank. Orders with an unmatched billing address are subject to cancellation without notice.

If Your Card Is Issued by a Non-U.S. Bank

Credit and debit cards issued by banks outside of the U.S. are a valid form of payment on iFixit.com. These cards are subject to the same security checks as cards issued by banks in the U.S.

The security checks are intended to ensure the safety and security of your financial information and prevent unauthorized use of your credit or debit card. Unfortunately, communication with foreign banks is not always as seamless as with banks based in the U.S., and we may be unable to verify the information required to complete your transaction.

If you are shipping to a U.S. address but you are using an international credit card, please put your full international address in the "Address" line and choose the U.S. City and State that the order will be delivered to. If we are unable to verify payment, we will cancel your order and send you notification by email that the order could not be completed. To further ensure security and privacy, these emails do not include details of why the order was not completed.

Please see our  Credit Card Verification page for more information or to securely upload a completed form.

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