How do I return something I ordered?

We want you to be happy with your purchase from iFixit!

Please contact our support team for an RMA number before sending anything back to us. We require that a return authorization be sent to you via email prior to any purchases being sent back to iFixit.

Note: Batteries require special shipping handling instructions from iFixit staff. These handling instructions are required in order to meet federal regulations required for the safe shipment of batteries. Once a return is authorized, we will send these handling instructions to you via email, and these instructions must be followed in order to meet the appropriate regulations for the safe shipment of batteries.

What if I want to make a guarantee replacement request?

Most of our parts and tools come with a Lifetime Guarantee. Other items, such as consumables, have a 1-year guarantee or no guarantee because they are designed to be consumed during use. You can find more information about our guarantees here.

If you would like to be assessed for a replacement, please provide us with the same information above, but state that you prefer to receive a replacement  instead of a refund. We will also confirm your shipping address before setting up a replacement shipment for orders older than 30 days.

Note: Photos may be requested by our Support team before we proceed with arranging your replacement.