FixHub Power Station Not Turning On

Your FixHub Portable Power Station appears to be off and unresponsive.

The Device is Turned Off

The device may just be turned off. Be sure to press the power button for the sufficient time required to turn it on.

  • Hold down the blue button for three seconds.

If the unit powers up and then turns itself off, it needs charging. Charge the device to an ample battery level (25-30%) and it should resume functionality.

The Battery is Dead

The battery of your Power Station may be so discharged that it fails to do anything when the power button is pressed. To rule out low battery charge issues, perform the following steps.

  • Charge the unit through the rear port. 
    • Be sure that the power source, charging brick, and cable are providing a sufficient charge.
  • You should see the battery charging indicator come on on the display. 
  • Let the unit charge to at least 25-30%

If there is no charging indicator when you plug it in, it may indicate some deeper issues with your device. We still recommend attempting to charge your device with a known-functional charging setup for at least 30 minutes to rule out deep discharge. If charging has no effect, you'll need to address possible hardware issues.


Devices that are unresponsive have a bug in our firmware that we've since resolved, but getting the devices onto the new firmware can be a bit tricky.

Further Troubleshooting for Unresponsive Unit


You will need a USB-A to USB-C Cable (not the cable that came with the power station).


  • Unplug anything from the rear port of the power station.
  • Press and hold the knob button, and, keeping the knob pressed down, plug the power station into the computer using the USB-A to USB-C Cable.. This should put the device into DFU (Device Firmware Update) mode, and you should hear a chime that a USB device has connected to the computer. Release the knob button. The screen on the Power Station will stay blank.
  • Go to www.ifixit.com/fixhub/console and follow the prompts to connect to your Power Station. Select "upload firmware" and select "upgrade now". The device should follow the firmware update process and boot properly afterwards.
  • The battery is still very low, and it will need to charge for a little while before it will display anything other than "0%".  You should leave it plugged into the computer (or other USB-A Power source) until it is showing >0% charge, and then move it to a fast charger for speedier charging. The device should operate normally now, but you might get some warnings about charge levels for a few charge cycles as the internal battery re-calibrates.

The Battery has Been Disconnected

The battery of your Power Station may have become disconnected from the main board. This is particularly pertinent if your FixHub suffered any major impacts or drops before the problem arose. To solve this issue you can open the unit to investigate. Follow this guide for guidance on opening the device, as well as how to reconnect the battery connector.

The Power Station has Failed or there is a Battery Fault

If the battery was in place and connected, but there is no charging indicator when you try to charge the unit, then either:

  • The main board of the Power Station has become damaged.
  • The battery itself has failed.

If either of these are the case, and you continue to have issues with your Power Station not turning on, contact support for further assistance.

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