My tracking isn't updating/found

Domestic Shipments

USPS First-Class and Priority Mail

The tracking information isn't being updated by USPS as it should be, and we can understand your frustration in having to wait for the package. Sometimes weather is an issue, and sometimes packages just aren't scanned into the carrier's system at intermediary stops, so it looks like nothing is happening. Other times, it's just the carrier running behind.

It's not uncommon for USPS to skip package scans when they're running behind in order to allow them to move packages quicker than otherwise since additional scanning also means additional processing time.

Please note: USPS First-Class and Priority Mail are not guaranteed delivery services and do not have guaranteed delivery dates—only an expected delivery date. 

We've reached out to USPS to determine how we can better update customers when these types of things happen, but thus far it's still a work in progress. While shipping procedures and delays are out of our control we are determined to make sure you're satisfied. 

For more information regarding the alternative shipping methods we offer, please see our  Domestic Shipping Options.

International Shipments

USPS First-Class International

USPS First-Class International shipments can take up to 8 weeks to be delivered. They don't always take that long, and they are usually delivered before that time, but we kindly ask that you please wait until at least 6 weeks before contacting us. 

It can take quite a bit of time for the shipment to get through Customs as well as get sorted through your local postal carrier.

Unfortunately, there is no tracking available for USPS First-Class Mail International packages. The shipping related number we generate is actually an internal Customs ID number and not a tracking number, so it typically does not point to any information pertaining to your order when it's entered as a tracking number on the USPS website. However, occasionally the internal Customs ID can be used to find the Customs status of the package via your local post.

Please note: To verify what carrier your package will be delivered through, we recommend this page  here.  You can try and track the Customs ID on your country's postal entities website. 

Didn't find what you needed? Contact Us Contact Us