Email Support

Order Cancellations:

If you wish to cancel your order, see here.

Please note that orders are unable to be modified once they've been placed.

Technical Support:

We do not offer technical or device support. Instead, should you not be able to find the answer you're looking for within our repair guides, we recommend posting your question on our Answers Forum.

Contact Us: iFixit.com

Primary Email:

To send us an email fill out our support form and we’ll be in touch soon!

Pro/Wholesale Customers Email:

Are you a Pro or Wholesale customer and wish to contact us?

If so, click here or email pro@ifixit.com.

Our normal support hours are Monday through Friday 8:00 AM to 5:00 PM Pacific Time. Please be patient for a response if your email is sent outside of these times. 

What our support team can and can’t help with

We’re here to support you with questions about your order, returns, warranty replacements, and general product info. However, there are a few things that fall a bit outside the scope of our Customer Support team:

  • Device troubleshooting or diagnostics

    We provide guides and parts, but we can’t diagnose issues or say exactly which part needs replacing. For help figuring that out, check out our Answers Forum or connect with a local repair professional.

  • Shipping time estimates, shipping cost estimates or tax estimates

    These will be shown automatically before checkout if you'd like to get an idea before placing your order.

  • Changes to orders after they ship

    Once an order is on its way, we can’t make any changes to the address, shipping speed, or contents.

  • Sending products between storefronts

    Each regional storefront ships to different countries. If you see an item listed in a storefront that doesn't ship to your country, we won’t be able to send it to you from that region, even as a one-time exception.


If your question isn’t something we can directly assist with, the Answers Forum is a great place to connect with the iFixit community for help.


Contact Us: Europe, Canada, and Australia Stores:


iFixit Europe:

Looking for iFixit Europe Customer Support?  You can reach them here. 


iFixit Canada:

How about iFixit Canada Customer Support? They can be found here.


iFixit Australia:

Trying to reach iFixit Australia Customer Support? You can contact them here.