How do I cancel my order?

If you placed an order less than 25 minutes ago, you can cancel it directly from your Order Status page, no need to contact Customer Support.

To return items from an order that has already shipped, please follow our Return Instructions.

You can access your Order Status page right after checkout or by clicking “View your order” in your confirmation email.

First, click the ' View your order' button in your order confirmation email:

Next, scroll down until you see 'Order options' with the 'Cancel' button visible. Click the 'Cancel' button within 25 minutes of placing the order:

Confirm you wish to cancel your order:

After confirming the cancellation, your Order Page will be refreshed and now reflect the cancelled status of the order:

Once the 25-minute window has passed and the ‘Cancel’ button is no longer available, you may still request a late cancellation using this form. Please note that our shipping process begins right after that window closes, so we can’t guarantee we’ll be able to cancel your order.

Can I Modify My Order ?

Shipping address corrections:

We may be able to make small changes to your shipping address if your order hasn’t been processed or shipped yet, but this isn’t guaranteed. Please use this form to request an address change

Adding or removing items:

We’re not able to change the contents of your order once it’s been placed. If you need to update the items, please follow the instructions above to cancel your order within the 25-minute window. If that window has passed, you can request a cancellation using this form, but cancellation is not guaranteed.