My payment wasn't accepted

Many orders fail due to an incorrect billing address, but there may also be insufficient funds or incorrect CCV information (i.e. expiration date, security code etc.). Always double check your billing information to ensure it matches the address you have on file with your bank. 

If you want to ship to a different address than your billing address, make sure you check the 'Different Shipping Information' checkbox at the top of the form.

If you would like to pay for the order via PayPal, please also be sure that the shipping address in your iFixit account matches the address in your PayPal account.

Please Note: If you are still unable to get your order to go through, you can contact your bank by calling the 1-800 number on the back of your card to verify the billing address (or CCV information) your bank has on file or to update it to your new address. 

If you still are unable to get the order placed, try using a different card or use PayPal.

Didn't find what you needed? Contact Us Contact Us