How do I know that I am getting the right part?
Ordering a part for your device can be a little tricky and even a bit confusing at times. We want to make sure you get the right part the first time.
We have developed a few tools for helping to identify the device you are working on. We don't have one for everything, but this is a good starting point.
Some examples of helpful information to provide us include:
- Serial Number
- Model Number
- Sales Receipt or Proof Of Purchase
- Pictures of the Device
The easiest way to find it is in the Settings page/menu on your Kindle. On that page, you should find either an entry or a menu called Device Info, which will give you everything you need. (Firmware 2.5 or newer only).
If you don't have the device on hand at the time, it is also shown on the Manage Your Kindle page of your Amazon account (in the Manage Your Devices section). If you've been switched to the new layout, this is now shown in the Your Devices tab of the Manage Your Content and Devices page of your Amazon account.