How do I know that I am getting the right part?

Ordering a part for your device can be a little tricky and even a bit confusing at times. We want to make sure you get the right part the first time. 

We have developed a few tools for helping to identify the device you are working on. We don't have one for everything, but this is a good starting point. 

Please Note: The best tool for identifying the device you are working on is It works well for most Apple devices, and just needs your serial number. 

If your device isn't on this list, but you want to ensure that you are ordering the correct item, contact us and be sure to provide as much information as possible. 

Some examples of helpful information to provide us include:

  • Serial Number
  • Model Number
  • Sales Receipt or Proof Of Purchase
  • Pictures of the Device
Please Note: If you have a Kindle, we don't have a reliable resource for finding those serial numbers, however you can look on your Amazon Account using the instructions below. 
The easiest way to find it is in the Settings page/menu on your Kindle. On that page, you should find either an entry or a menu called Device Info, which will give you everything you need. (Firmware 2.5 or newer only).

If you don't have the device on hand at the time, it is also shown on the Manage Your Kindle page of your Amazon account (in the Manage Your Devices section). If you've been switched to the new layout, this is now shown in the Your Devices tab of the Manage Your Content and Devices page of your Amazon account.

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